Preparing For the Autumn sales - Your Consumer Rights

As we prepare to descend on the shops to take advantage of the autumn sales, Claire Bond, legal executive in the Civil Litigation team, considers that it is worthwhile going armed with a little knowledge of our consumer rights. Claire says, “Studies have shown that almost half of the population do not know their consumer rights and almost a third of us lose money through not understanding what we are entitled to”.

To ensure that forewarned is forearmed, Claire offers guidance on the top three misconceptions when shopping at sales:

  • "There are no refunds on sale items"

This is a common misconception which is often reinforced by signs in the shops having sales. If the goods have been reduced in price because of a fault that was pointed out to you or you could “reasonably” have been expected to notice, or which you pointed out to the store, then you are not entitled to a refund. However, if the item was on special offer or the price was reduced in a “sale”, you are entitled to get your money back if it turns out to have a fault, to have been inaccurately described or not fit for the purpose for which it was sold.

  • “We don’t offer refunds – you must accept a credit note”.

If you buy goods that turn out to be faulty, you are in fact entitled (so long as you have acted within reasonable time) to receive a full cash refund.

  • “If you shop online you have fewer consumer rights”.

Actually, the opposite is true. If you shop online you have greater consumer rights as you have the right to ‘change your mind’ and receive a full cash refund; so long as you tell the retailer this within seven days of receiving the goods.

If you would like assistance in ensuring that your consumer rights are being upheld, call Claire on 02392 820 747 for further information.

 

October 2017

 

 

High Court Rules that female cohabitee is entitled to share of deceased partner’s estate

May 2018

Solicitor Gemma Nolan comments on a recent landmark ruling where the High Court has found in favour of a 79 year old woman, after her partner of 42 years left her out of his will.

More Info

Online tax appeals for the digital age

May 2018

A new digital service is allowing people to submit appeals over their tax bill entirely online.

More Info

Are you ready for GDPR?

May 2018

Are you ready for the introduction of the new European General Data Protection Regulations (GDPR)? If not, you only have a little time to prepare, as the new rules come into force on the 25th May 2018.

More Info

Your rights do not depend upon your knowledge of them

April 2018

A recent ruling from the Court of Appeal has underlined the fact that a United Kingdom citizen’s rights do not depend upon their knowledge of them. Partner Andrew Bryan said, “This is a relatively simple case but it has profound and positive implications for the protection of UK citizens by the courts”.

More Info

We’re proud to be associated with

  • The Law Society, Conveyancing Quality Accredited logo
  • The Law Society, Children Law Accredited logo
  • The Law Society, Criminal Litigation Accredited logo
  • The Law Society, Family Law Accredited logo
  • The Law Society, Family Law Advanced Accredited logo
  • The Law Society, Lexcel Accredited logo
  • Solicitors For The Elderly Accredited logo
  • Society of Trust and Estate Practitioners logo
  • Dementia Friends logo
  • Resolution logo