Preparing For the Autumn sales - Your Consumer Rights

As we prepare to descend on the shops to take advantage of the autumn sales, Claire Bond, legal executive in the Civil Litigation team, considers that it is worthwhile going armed with a little knowledge of our consumer rights. Claire says, “Studies have shown that almost half of the population do not know their consumer rights and almost a third of us lose money through not understanding what we are entitled to”.

To ensure that forewarned is forearmed, Claire offers guidance on the top three misconceptions when shopping at sales:

  • "There are no refunds on sale items"

This is a common misconception which is often reinforced by signs in the shops having sales. If the goods have been reduced in price because of a fault that was pointed out to you or you could “reasonably” have been expected to notice, or which you pointed out to the store, then you are not entitled to a refund. However, if the item was on special offer or the price was reduced in a “sale”, you are entitled to get your money back if it turns out to have a fault, to have been inaccurately described or not fit for the purpose for which it was sold.

  • “We don’t offer refunds – you must accept a credit note”.

If you buy goods that turn out to be faulty, you are in fact entitled (so long as you have acted within reasonable time) to receive a full cash refund.

  • “If you shop online you have fewer consumer rights”.

Actually, the opposite is true. If you shop online you have greater consumer rights as you have the right to ‘change your mind’ and receive a full cash refund; so long as you tell the retailer this within seven days of receiving the goods.

If you would like assistance in ensuring that your consumer rights are being upheld, call Claire on 02392 820 747 for further information.


October 2017



Patients have a right to all relevant information

March 2018

A woman has won damages in a medical negligence claim on behalf of her son for injuries sustained at his birth. The case centred around a doctor’s duty to ensure that patients are aware of any material risks involved in any recommended treatment.

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Making the UK safe online

March 2018

The days of poison pen letters may be in the past but the tendency of some individuals to publish offensive comments about others is 'alive and well' and, indeed, has increased significantly. Unfortunately, however, our laws struggle to keep up with the rate of change. 

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Government refund if you applied for a Lasting Power of Attorney

February 2018

In a very rare, but very welcome development, the government is offering refunds to people that it has decided that it overcharged in the past. If you applied for a Lasting Power of Attorney between the dates of 1 April 2013 and 31 March 2017 you are entitled to a partial refund of your fee.

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Flowers to be used for floristry are “picked” and not “mown”

February 2018

Partner Hannah Jones comments on an interesting recent case that was before the Court of Appeal. “Were the flowers that you recently purchased from the florist “picked” or “mown”? This may seem like an unnecessarily fine distinction but it was a distinction that recently became crucial for a trader in dried flowers in Ipswich”.

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