Do you know your Consumer Rights?

In 2015, the Consumer Rights Act came into force, aiming to make it easier for both businesses and consumers to get their heads around. In short, the Act covers the following areas that could impact you.

What does the Consumer Rights Act cover?

  • Purchase of a faulty product.
  • Purchase of faulty digital content – this includes purchases like e-books, films and online games.
  • Purchase of a service that is not up to standard, or has not been undertaken with reasonable care and skill.
  • Unfair contract terms.
  • Providing more flexibility to Trading Standards to help them deal with consumer law breaches

What does this mean?

  • If you’ve been affected by any of the above, you have the right to demand a refund or a replacement product within 30 days of purchasing.
  • After this 30 day period, you are no longer entitled to a full refund, however, you are still entitled to repair and replacement.

However, faulty sale items can only be returned if the damage wasn’t brought to your attention before you made the purchase.

If my product isn’t faulty, but I change my mind about my purchase, what can I do?

  • The same rules surrounding refunding items apply to sale items.
  • If you change your mind about a product you purchased, it is dependent on the returns conditions of the business you purchased your product from as to whether or not you can return or replace your purchase.
  • The Consumer Rights Act doesn’t cover returning an adequate product because you have changed your mind.

Perishable goods, custom-made items, and CD/DVDs with broken seals are unlikely to be allowed returns.

If I experience a Consumer Rights issue, what should I do?

‘No-Fault Divorce’ Law Welcomed At Churchers

April 2019

Churchers has welcomed today’s announcement of a change in the law to introduce no fault divorces.

More Info

Things to consider before making a Will

April 2019

A Will is an important document.  You should always seek full and  proper  advice from legal professionals.

More Info

Top 10 things to think about when buying a house

Top 10 things to think about when buying a house.

More Info

Upskirting: know your rights

There has been a great deal in the news recently about 'upskirting'; with a new law specifically banning the practice coming into force on the 12th April. What is it all about and why has the law changed?

More Info


We’re proud to be associated with

  • The Law Society, Conveyancing Quality Accredited logo
  • The Law Society, Children Law Accredited logo
  • The Law Society, Criminal Litigation Accredited logo
  • The Law Society, Family Law Accredited logo
  • The Law Society, Family Law Advanced Accredited logo
  • The Law Society, Lexcel Accredited logo
  • Solicitors For The Elderly Accredited logo
  • Society of Trust and Estate Practitioners logo
  • Dementia Friends logo
  • Resolution logo